Frequently Asked Questions
Take a look at some of the frequently asked questions regarding our company, our products and what we can do!
How can I contact you?
Please call us at 714-549-9080 anytime Monday through Friday, 8am to 5:30pm Pacific Standard time.
Email us at firstname.lastname@example.org
Where do you ship from?
Our main office is located in Santa Ana in Southern California. All shipments will originate from here.
How much will my shipping be?
A final order will need to be reviewed to provide the most accurate shipping rates. To get this we will first prepare your order and reach out to our regular carriers and provide you with various cost options.
Are there bulk discounts?
There certainly are! If you need a large amount of one item or would like a large order by dollar amount, give us a call and we will let you know how we can help with your final amount. This could be a discount or assistance with shipping.
Can I order something that is out of stock?
Yes you can. Our items will run out of stock from time to time depending on the season but if you know you need a certain item or set of items, just give us a call! We will provide any backorder dates that are available and can reserve some for you once it comes in.
What If I want a special order of something?
If you need a large amount of a specific item for an event or store, we can help accommodate that! Just give us a call or email us and we can get that set up for you in no time. This is the best way to ensure you get what you need, when you need it.
Am I able to change the style/finish of an existing item?
Definitely. Depending on the item, we can change the paint color, material style, size or number of compartments. Reach out to us by phone or email so we can put your request down and walk you through some next steps.
If an item comes in a set of 2 or 3, can I order one size?
Unfortunately we do not break down existing sets. If you need a large order of one size we are definitely able to help with that.
If an item has a set of 3 or more, can I order only a few of those sizes?
See a crate set with 5 sizes but only want 3? You are able to order a special item sizing and we can have those produced just for you. For existing items we cannot break down sets.
Have a question that was not answered here? Please let us know and we will help you resolve any issues or questions you may have.
The Cheungs Team